Which term describes the impression a person makes on others?

• A. Image
• B. Quality
• C. Appearance
• D. Persona

Answer: (A)

The impression you make on others is your image. It’s the overall sense people form about you based on how you speak, act, and carry yourself over time, including how you handle meetings, respond to others, and keep your commitments. Appearance is only part of it—looking professional helps, but image encompasses behavior, credibility, and consistency, not just looks. A persona is the role you present in a given moment, which may or may not align with how others actually perceive you, and it can differ from your true self. Quality is about the standard of excellence itself, not the impression you leave behind. When you show up on time, listen well, communicate clearly, and follow through, you cultivate a positive professional image.