Which term describes changing the subject, frequent interruptions, seeming busy?

• A. Observation
• B. Assessment
• C. Icons
• D. Creating barriers

Answer: (D)

When someone changes the subject, interrupts frequently, and acts as if they’re busy, they’re erecting barriers to effective communication. These behaviors hinder the flow of conversation, shift focus away from important topics, cut off others’ input, and signal avoidance or disinterest. The result is that messages aren’t heard or understood, making it hard to address issues or reach a shared understanding.

Other options don’t fit this pattern. Observation is just noticing what happens, not actively blocking dialogue. Assessment is evaluating or judging something, not describing how to prevent conversation. Icons are visual symbols with no relation to how a discussion is managed. So, the behavior described best fits creating barriers.