To oversee the implementation of a Quality Master Plan, which term applies?

• A. Team charter
• B. Quality council
• C. Flow charts, fishbone diagrams, storyboards
• D. Negotiation

Answer: (B)

Overseeing the implementation of a Quality Master Plan is about governance and ongoing leadership to guide quality efforts, track progress, and make decisions that keep the plan on track. A quality council serves as that guiding body, typically bringing together leaders from key areas to review results, set priorities, authorize changes, and ensure the plan aligns with overall goals. This makes it the best fit for overseeing implementation.

A team charter, by contrast, defines the purpose, scope, roles, and rules for a specific team; it explains how the team will operate but doesn't govern quality initiatives across the organization. Flow charts, fishbone diagrams, and storyboards are tools used to analyze and communicate processes and problems, not the governance group that oversees the plan. Negotiation is a skill useful in stakeholder discussions and resolving conflicts, but it isn’t the mechanism that oversees the Quality Master Plan’s execution.