Flow charts, fishbone diagrams, and storyboards are examples of the tools used by TQM teams.

• A. Team charter
• B. Flow charts, fishbone diagrams, storyboards
• C. Honor
• D. Harassment

Answer: (B)

Understanding how a process actually works is essential for improving quality. Flow charts map the sequence of steps in a process, making it easy to see where steps occur, how decisions are made, and where delays or redundancies happen. A fishbone diagram helps a team identify root causes of a problem by organizing possible causes into categories such as methods, materials, people, machines, and environment, guiding targeted improvements rather than just addressing symptoms. Storyboards visualize how a process unfolds over time from the user’s perspective, letting the team see how changes will play out in real work and how people will interact with the new process.

These tools are classic quality-improvement instruments used by TQM teams to analyze, communicate, and plan improvements. The remaining options don’t serve as visualization or analysis tools for process improvement; a team charter defines purpose and roles, while honor and harassment are unrelated to quality-improvement tools.